Shipping policy
Fulfillment and Shipping Policies
1. Site Operation Hours
Our site operates from 9:00 AM to 3:00 PM PST, Monday through Friday.
2. Order Processing and Fulfillment
- Orders submitted before 12:00 PM PST will be processed and fulfilled the same day.
- Orders placed after 12:00 PM PST will be processed and fulfilled the following business day.
- Tracking numbers will be provided once the order has been successfully packaged and shipped.
3. Shipping Carrier and Delivery Times
- Our standard carrier is USPS Priority Mail.
- Delivery times for USPS Priority Mail depend on the recipient's location and range from 2-7 business days, shipping from Southern California.
- We also offer expedited shipping options via UPS and FedEx upon request.
4. Address Issues and Reshipment
- Orders that are unclaimed, undeliverable, or returned to sender due to an incorrect address will incur additional fees for reshipment.
- Reshipment of these orders will only take place once the original package has been received by Kratom Connect.
- Customers may utilize USPS package interception features here.
5. Lost or Stolen Packages
- If your package is lost or stolen, a “Search Request” must be submitted by the customer to the carrier before contacting Kratom Connect’s customer service.
- Requests for replacement orders, refunds, or store credit for lost items will not be addressed without a “Search Request” or case number assigned to the incident.
6. Damaged Products
- For orders with damaged products, a formal claim must be submitted to the carrier and a case number assigned before any action is taken by Kratom Connect.
7. Incorrect Orders
- Incorrectly fulfilled orders are subject to Kratom Connect’s approval.
- In most cases, images of the incorrect products are required, and products must be returned unopened.
- This process is subject to the strict discretion of Kratom Connect Customer Service.
8. Returns and Refunds
- Return requests must be submitted within 30 days of confirmed delivery.
- Items must be unopened to qualify for refunds.
- All other requests are subject to Kratom Connect’s approval.
9. Contact Information
For any questions or concerns regarding your order, please contact our customer service team at kratomconnect@gmail.com.